Implementation Specialist

Do you have 1-2 years' experience in an implementation role...? 

Looking to be part of an amazing team who deliver outstanding projects for our customers...? 

Are you a fantastic communicator with an expert eye for detail...?  

Want an exciting career at a fast-growing, modern tech company? 

This could be the role for you...

About the role 

Our Enterprise Projects Team help build and implement our system within our customer’s organisations. They are our magicians – turning dreams into reality! With lots more customers coming on board to use our software, the team is growing and we're looking for an Enterprise Implementation Specialist to join us and support our Project Managers in implementing the e-days software.   

Your responsibilities will include: 

• Great communication – Provide really effective communication whilst delivering your projects.

• Being Analytical – Evaluate specific client requirements. Review data migration sheets and liaise with customers to ensure all data is provided correctly.
• Implementing – Uploading and configuring the system in line with the project timescales; test and troubleshoot the final system setup, providing feedback to the customer where necessary. 
• Deliver training – Provide training and end-user support during and after the implementation process. 
• Knowledge of the system – Nurture an interest in our software and keep yourself continually up to date with the latest features and changes. 
• Team-player – Collaborate with our internal teams and work closely with our Project Managers to ensure an efficient implementation process. 

• Collaboration – Be the technical expert on hand to support any queries or questions throughout the implementation and thereafter.

About you 

To help our clients get the best service you must: 

• Have experience in implementation, preferably in a SaaS environment. 

• Have a drive to deliver an amazing service at every interaction. 
• Be able to successfully juggle lots of different projects at once. 
• Have understanding of web-based applications. 
• Be a great problem-solver. 
• Be an excellent communicator in person, over the phone and in writing  

• Have a solid knowledge of Excel and other MS Office applications 
• Have a real passion for technology. 

What you’ll get? 

• Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget.

• A benefits package that includes flexible working, pension, and Reward Gateway. 
• A genuinely friendly and social working environment. 
• An opportunity to make a real impact in a small but growing, entrepreneurial company.