Customer Success Manager

Are you a fantastic communicator with an expert eye for detail..?  

Looking to be part of an amazing team who deliver outstanding projects for our customers..? 

Want an amazing career at a fast-growing, modern tech company...? 

Do you have 3 years' experience in a customer success role...?

About the role 

If you are a genuine 'people' person, love tech and want to engage customers with a brilliant software platform... we might have the job for you! 

We're looking for a Customer Success Manager to join our Customer Success team. You’ll be forging great relationships with our current customers, inspiring them with the benefits our system can offer and making sure they achieve real value from our system every day. You’ll be an ‘e-days e-xpert’ for our customers, offering guidance and ensuring they have a long-term engagement with our software. 

We’ll encourage you to grow and develop in your role and career, and support you to continuously look at ways to create top-notch working relationships with our customer-base. 

Your responsibilities will include: 

  • Customer Champion – Acting as a point of contact for current customers, engaging key contacts with their e-days system and our business, with the aim of generating customer loyalty and retention; converting key contacts into brand advocates and encouraging individuals to provide references and testimonials.
  • Delivering added value- Speaking to key administrators ensuring they are using the system to its fullest potential, increasing levels of user adoption, inspiring interest in our product development and scheduling demonstrations as necessary. 
  • Developing accounts – Identifying opportunities for customer expansions and upsells. 
  • Owning our customer portals – hosting unique and engaging webinars. 
  • System Guru – Knowing our system inside and out so that you can problem solve queries with customers and shout about exciting new features and functionality (we’ll make sure you have lots of training to get to know the system!). 
  • Providing support – Receiving and managing escalated support queries, conducting root cause analyse to propose solutions and recommendations. 
  • Driving innovation – Continuously review and improve our customer success strategies to keep the e-days customer approach fresh and ahead of the pack! 
  • Accurate data - Verifying and updating key contact information through our Salesforce system. 
  • Team-player – Collaborating with our internal teams, especially our Support, Sales and Development teams, to make sure we’ve got a continuous flow of proactive communication. 

About you 

To help our clients get the best service you must: 

  • Be really customer-centric, with a drive to deliver an amazing service at each interaction. 
  • Previous experience of working within a Software as a Service (SaaS) business would be very helpful. 
  • Be self-motivated, pro-active and have a ‘never give up’ attitude. 
  • Have great experience in customer service, or software support would be really advantageous. 
  • Be an excellent communicator in person, over the phone and in writing 
  • Have a real passion for technology. 
  • Have an understanding of web-based applications. 
  • Have a solid knowledge of Excel and other MS Office applications. 
  • Be a great problem-solver with strong analytical skills. 
  • Be able to successfully juggle lots of different activities at once. 
  • Ooze creativity and innovation in your approach. 

What you’ll get? 

  • Opportunities to grow your skills every day, alongside an annual £1000 personal training budget.  
  • A benefits package that includes flexible working, pension, and Reward Gateway. 
  • A genuinely friendly and social working environment. 
  • An opportunity to make a real impact in a small but growing, entrepreneurial company. 

Or, know someone who would be a perfect fit? Let them know!

Nottingham

6 Canal St
NG1 7EH Nottingham Directions recruitment@e-days.com 0333 300 3403 View page

Work Perks!

Having a diverse range of perks and rewards for every one of our employees to enjoy is really important for us.

Here's an insight into some of the perks on offer to e-days employees...

 

  • Training & Development

    Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget

  • Benefits

    A benefits package that includes 25 days holiday, FlexTime, pension, annual incentive trip for the whole team, access to Perkbox... and more perks being launched in 2020!

  • Working Environment

    A genuinely friendly and social working environment with regular social events, annual employee awards, Friday beers, exercise clubs, free snacks & fruit, and some of the best pubs in Nottingham on our doorstep

  • Great Location

    An awesome office located in Nottingham city centre (2mins walk from train and tram stations)

Workplace Culture


We're a team of hard working, passionate and ambitious people.

We're really driven to create something truly exciting and innovative for organisations and we want to have lots of fun along the way!

We spend a lot of time working on projects and collaborating with each other during office hours... we know each other pretty well! And we love a social out of hours. From nights out to sports days, exercise clubs to trips abroad. There's always something going on.

 

 

Already working at e-days?

Let’s recruit together and find your next colleague.

email
@e-days.com
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