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Support Technician

Help us to look after our brilliant customers!
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What’s the best thing about your current role?

Is it…

… working with amazing clients such as ASOS, SONY Pictures, Canon and more?

£1000 annual training budget dedicated to your personal development?

… the incredible office environment, complete with beer fridge and more plants than your local garden centre?

… the annual incentive trip that takes the entire company away?

 

No? Well it could be.

 

E-days is looking for exceptional customer driven people to join us as Support Technicians and provide world-class 1st line support to our amazing customers. If you’re really ambitious and super passionate about tech, this role is a fantastic gateway into a fast-growing, forward thinking tech company which offers unrivalled progression and company perks.

 

What you’ll be getting up to…

  • Being the first point of contact for customers – Dealing with questions and queries, as well as troubleshooting problems, by email or by phone; confidently escalating tickets from email to phone calls when more information is needed
  • Managing more complex issues end to end - Escalate development tickets to our Fire and Motion team, managing expectations with customers and ensuring tickets are resolved effectively and as quickly as possible
  • Looking after customer happiness – Listen, understand and help our customers, ensuring that we’re being really responsive at all times and delighting customers in their interaction with us
  • Knowledge of the system – Nurture an interest in our software and keep yourself continually up to date with the latest features and changes
  • Team-player – Collaborate with our internal teams, especially Development, to make sure communication is really smooth and efficient

 

If you’re our perfect person, you will…

  • Be really customer-centric, with a drive to deliver an amazing service at each interaction
  • Solid experience within a customer-facing role, preferably within application support
  • Have an understanding of web-based applications
  • Have a real passion for technology
  • Be able to successfully juggle lots of different tasks at once
  • Have a solid knowledge of Excel and other MS Office applications
  • Be a great problem-solver
  • Be an excellent communicator in person, over the phone and in writing

 


The Practical Bit…

Reports to: Head of Product

Hours: Monday to Friday 9am to 5.30pm (37.5 per week)

Contract: Permanent

Location: Nottingham City Centre

Or, know someone who would be a perfect fit? Let them know!

Nottingham

6 Canal St
NG1 7EH Nottingham Directions recruitment@e-days.com 0333 300 3403

Work Perks!

Having a diverse range of perks and rewards for every one of our employees to enjoy is really important for us.

Here's an insight into some of the perks on offer to e-days employees...

 

  • Training & Development

    Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget

  • Benefits

    A benefits package that includes 25 days holiday, FlexTime, pension, annual incentive trip for the whole team, access to Perkbox... and more perks being launched in 2019!

  • Working Environment

    A genuinely friendly and social working environment with regular social events, annual employee awards, Friday beers, exercise clubs, free snacks & fruit, and some of the best pubs in Nottingham on our doorstep

  • Great Location

    An awesome office located in Nottingham city centre (2mins walk from train and tram stations)

Workplace Culture


We're a team of hard working, passionate and ambitious people.

We're really driven to create something truly exciting and innovative for organisations and we want to have lots of fun along the way!

We spend a lot of time working on projects and collaborating with each other during office hours... we know each other pretty well! And we love a social out of hours. From nights out to sports days, exercise clubs to trips abroad. There's always something going on.

 

 

Already working at e-days?

Let’s recruit together and find your next colleague.

email
@e-days.com
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