SME Implementation Specialist

Help deliver fantastic projects for our SME customers!
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Are you a fantastic communicator with an expert eye for detail..? 

Want a kick-ass career at a fast-growing, modern tech company?

Looking to be part of an amazing team who deliver outstanding projects for our customers..? 

About the role

Our SME Projects Team help build and implement our system within our customer’s organisations. They are our magicians – turning dreams into reality! With lots more customers coming on board to use our software, the team is growing and we're looking for an SME Implementation Specialist to join us and support our Project Team in implementing the e-days software.  


What you'll be getting up to:

  • Great communication – Provide really effective communication whilst delivering your projects
  • Being Analytical – Evaluate specific client requirements. Review data migration sheets and liaise with customers to ensure all data is provided correctly
  • Implementing – Uploading and configuring the system in line with the project timescales; test and troubleshoot the final system setup, providing feedback to the customer where necessary
  • Deliver training – Provide training and end-user support during and after the implementation process
  • System Upgrades – Bring our customers onto the latest version of our software and show them how to use all the latest features
  • Customer Expansions – Be integral in supporting our expansion projects, add configuration and bring more users into the system
  • Knowledge of the system – Nurture an interest in our software and keep yourself continually up to date with the latest features and changes
  • Team-player – Collaborate with our internal teams and work closely with our Project Managers to ensure an efficient implementation process


If you're our perfect person, you will... 

  • Be an excellent communicator in person, over the phone and in writing
  • Be able to successfully juggle lots of different projects at once
  • Have a solid knowledge of Excel and other MS Office applications
  • Be a great problem-solver
  • Be adaptable to change and thrive in a fast-paced environment
  • Have excellent time management and prioritisation skills
  • Have a real passion for technology 

The Practical Bit...

Department: Professional Services

Reports To: SME Projects Team Lead

Hours: 9:00am - 5:30pm (Monday to Friday)

Contract: Permanent

Location: Nottingham City Centre

Or, know someone who would be a perfect fit? Let them know!


6 Canal St
NG1 7EH Nottingham Directions 0333 300 3403

Work Perks!

Having a diverse range of perks and rewards for every one of our employees to enjoy is really important for us.

Here's an insight into some of the perks on offer to e-days employees...


  • Training & Development

    Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget

  • Benefits

    A benefits package that includes 25 days holiday, FlexTime, pension, annual incentive trip for the whole team, access to Perkbox... and more perks being launched in 2020!

  • Working Environment

    A genuinely friendly and social working environment with regular social events, annual employee awards, Friday beers, exercise clubs, free snacks & fruit, and some of the best pubs in Nottingham on our doorstep

  • Great Location

    An awesome office located in Nottingham city centre (2mins walk from train and tram stations)

Workplace Culture

We're a team of hard working, passionate and ambitious people.

We're really driven to create something truly exciting and innovative for organisations and we want to have lots of fun along the way!

We spend a lot of time working on projects and collaborating with each other during office hours... we know each other pretty well! And we love a social out of hours. From nights out to sports days, exercise clubs to trips abroad. There's always something going on.



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